We only offer refunds for items that arrive damaged, defective, or not as described.

Refund requests must be submitted within 30 days from the date of shipment (as shown on your order confirmation).

Refunds are not available for:

Change of mind

Incorrect size or style chosen by the customer

General wear and tear after use

Contact us at MonolythHelp@gmail.com within the 30-day window.

Provide your order number and clear photos/videos showing the issue.

Once reviewed and approved, we will process your refund to your original payment method.

In most cases, returns are not required. If a return is necessary, we will provide instructions.

Please do not send products back to the manufacturer or to us without prior authorization, as they cannot be accepted.

Approved refunds are processed within 5–10 business days.

Depending on your payment provider, it may take additional time for the funds to appear in your account.

If you haven’t received a refund after 10 business days:

Check your bank or credit card account again.

Contact your bank/credit card provider, as it may take time before your refund is officially posted.

If you’ve done all this and still have not received your refund, please contact us at MonolythHelp@gmail.com

We do not currently offer direct exchanges. If your item is defective, we may arrange a replacement on a case-by-case basis.